At BrainGear, your brain’s satisfaction is our top priority. If for any reason you aren’t satisfied with your order, please reach out within 30 days of your purchase date and we will do our best to make it right!
Here’s what to do:
- Contact our customer service team at firstname.lastname@example.org for a Return Merchandise Authorization Number (RMA#) or an Exchange Merchandise Number (EMA#).
- Ship your unused product, the original invoice and RMA or EMA number to:
Whitebox Loading Dock
RNA: (they will provide this when return is authorized)
4320 North Lamb Boulevard
Las Vegas, NV 89115
Return postage will be the responsibility of the customer. We always recommend getting a delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
- Any return must be received by BrainGear within two months of the purchase date.
- Once your package is received, all refunds will be processed within one week.